The password for the PC software is 111111. You'll want to connect a USB to RS232 cable from your laptop to the back of the matrix. Or connect a network cable directly from your PC to the matrix. The default IP address of the matrix is 192.168.0.247, so you'll have to change your PC IP address to something like 192.168.0.5

On the first page, go to PORT and select the port that windows assigned to your USB cable...then click DISCONNECT to connect. 

Go to the network tab and change the IP address to a static IP address that will be in line with your network

Our app will allow you to control the unit. Search "No Hassle Audio Video" on your iPad or iPhone

Be sure to define the resolutions of all your outputs. On the front panel, push RES...and then an output number...and then push next until you find the max resolution of that output tv....and then push TAKE. Repeat this for all of your monitors. 

Be sure to define the EDID resolutions of all of your inputs. On the front panel, push EDID...and then input 1...and then push next until you find the max resolution of input 1...and then push TAKE. Repeat this for all of your sources 

Please don't hesitate to contact us with any questions!